Shipping policy

MyPetscare ships selected pet-care products to customers in international markets, including the United States, Canada, United Kingdom and Australia, subject to product availability and destination restrictions.

Store: MyPetscare
Website: https://my-pet-care-5.myshopify.com/
Email: Support@digitexindia.shop

1. Order Processing

Orders are normally processed within [1–3 business days] after successful payment.

Orders may require additional processing time during:

  • Sales events.

  • Holidays.

  • Product launches.

  • Unexpected demand.

  • Inventory issues.

  • Events outside our reasonable control.

Processing time is separate from shipping/transit time.

2. Estimated Delivery Times

Estimated delivery times are:

Destination Estimated Transit Time
United States [7–15 business days]
Canada [8–18 business days]
United Kingdom [7–15 business days]
Australia [8–18 business days]

These are estimates, not guaranteed delivery dates, unless expressly stated otherwise at checkout.

International customs processing may extend delivery times.

3. Shipping Charges

Shipping charges are calculated and displayed at checkout where available.

Shipping costs may depend on:

  • Destination.

  • Package weight.

  • Package dimensions.

  • Shipping method.

  • Product type.

  • Carrier.

  • Delivery location.

4. Order Tracking

Where tracking is available, MyPetscare will provide tracking information after the order has been dispatched.

Tracking information may take some time to become active after the carrier receives the package.

5. Delivery Address

Customers are responsible for providing an accurate and complete shipping address.

Please carefully check:

  • Name

  • Street address

  • Apartment/unit number

  • City

  • State/province

  • Postal/ZIP code

  • Country

  • Telephone number where required

If an incorrect address is provided, contact us immediately.

Once an order has shipped, we may be unable to change the delivery address.

6. Customs Delays

International shipments may be delayed by customs authorities.

MyPetscare cannot guarantee the time required for customs clearance.

Possible delays include:

  • Customs inspections.

  • Documentation requests.

  • Import restrictions.

  • Duties or tax assessment.

  • Local regulatory checks.

7. Lost or Delayed Packages

If your package is significantly delayed or appears to be lost, contact:

[Customer Service Email]

Please provide:

  • Order number.

  • Tracking number.

  • Name.

  • Delivery address.

We will investigate with the relevant shipping or fulfilment provider.

8. Incorrect or Damaged Orders

If you receive:

  • The wrong product.

  • A damaged product.

  • A defective product.

  • A product with missing components.

Please contact us as soon as reasonably possible.

Photographs of the product and packaging may be requested to help us investigate.

Your statutory consumer rights are not affected.

9. Shipping Restrictions

Some products may not be available for shipment to certain countries or locations because of:

  • Import restrictions.

  • Customs requirements.

  • Carrier restrictions.

  • Product-specific regulations.

  • Local laws.

  • Manufacturer restrictions.

If we cannot legally or reasonably ship your order, we may cancel the affected order and provide any refund required by applicable law.

10. United States

US orders may be subject to federal, state and local requirements.

Customers are responsible for providing accurate delivery information.

Where applicable, customs duties, taxes or other charges may apply to imported goods.

11. Canada

Canadian orders may be subject to customs assessment, applicable taxes, duties and brokerage or handling charges.

Customers should understand that importing products into Canada may result in charges imposed by Canadian authorities or carriers.

12. United Kingdom

UK customers may be responsible for applicable import VAT, customs duties or other charges depending on the shipment structure, product, value and applicable UK rules.

MyPetscare will provide applicable information available to us at checkout or before purchase where reasonably possible.

UK consumers retain their statutory rights concerning delivery and cancellation.

13. Australia

Australian orders may be subject to Australian import requirements, taxes, duties or other charges.

Australian Consumer Law rights are not affected by this Shipping Policy.

14. Delivery Times and Consumer Rights

Estimated delivery times are provided in good faith and may vary.

Nothing in this Shipping Policy excludes or limits mandatory consumer rights.

For example, UK online sellers have specific obligations concerning delivery information and delivery timing.

15. Orders Returned to Sender

An order may be returned to the sender because of:

  • Incorrect address.

  • Refusal of delivery.

  • Failure to pay applicable import charges.

  • Failure to collect the package.

  • Import restrictions.

  • Customs requirements.

  • Other carrier or customs issues.

If an order is returned to us, contact [support@digitexindia.shop] so we can determine the available options.

Any refund will be handled according to our Refund & Return Policy and applicable law.

16. Contact Us

For shipping questions:

MyPetscare
Email: support@digitexindia.shop
Business Address: Badlapur, Dist: Thane, Maharashtra, India
Website: https://mypetscare.store/