Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ranjanmv@digitexindia.shop. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ranjanmv@digitexindia.shop.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ranjanmv@digitexindia.shop.

Thank you for shopping with MyPetscare. We want you and your pet to be happy with every purchase.

This Refund & Return Policy explains when you may return products, request a refund, or receive a replacement when shopping through our online store.

Store: MyPetscare

Legal Business Name: DigitexIndia
Registered Address: Badlapur, Dist€: Thane, Maharashtra, India
Email: support@digitexindia.shop
Website: https://my-pet-care-5.myshopify.com/

1. Our General Return Policy

Unless a different period or rule is required by applicable consumer law, you may request a return within 30 days of receiving your order.

To be eligible for a voluntary return:

  • The product must be unused and in its original condition.

  • The product should be returned with its original packaging, labels and accessories where applicable.

  • You must provide your order number or other reasonable proof of purchase.

  • The product must not have been damaged through misuse, improper handling or normal wear and tear.

Some products may be excluded from voluntary returns because of their nature. These may include:

  • Products that are personalized or made specifically for you.

  • Perishable products.

  • Products that cannot be returned for hygiene or health-protection reasons once opened.

  • Products that have been used in a manner that makes them unsuitable for resale.

  • Digital products after download or access has begun, where applicable law permits exclusion of the cancellation right.

  • Any other products specifically identified as non-returnable on the product page.

These exclusions do not limit any mandatory consumer rights that apply to you under the law of your country or region.

2. Products That Arrive Damaged, Defective or Incorrect

Please contact us as soon as reasonably possible if:

  • You received the wrong product.

  • Your product arrived damaged.

  • Your product is defective.

  • Parts or accessories are missing.

  • Your order is materially different from what was advertised.

Please contact us at support@digitexindia.shop

 and include:

  1. Your order number.

  2. A description of the problem.

  3. Photographs or video showing the issue, where reasonably requested.

  4. Photographs of the packaging if the product arrived damaged.

We will review the issue and, depending on the circumstances and applicable law, may offer a replacement, repair, refund or another appropriate remedy.

3. Change-of-Mind Returns

Where permitted by applicable law, customers may return eligible products simply because they have changed their mind, subject to the conditions and time limits in this policy.

Unless applicable law requires otherwise, the customer is responsible for reasonable return shipping costs for a change-of-mind return.

Original shipping charges are generally non-refundable for voluntary change-of-mind returns, except where applicable law requires otherwise.

4. United Kingdom Customers

If you are a consumer in the United Kingdom, you may have statutory cancellation rights for qualifying online purchases.

For qualifying distance contracts, UK consumers generally have 14 days after receiving the goods to notify the trader that they wish to cancel, followed by a further period to return the goods. Refund rules also apply to standard delivery charges and the timing of reimbursement. Certain statutory exceptions apply.

Nothing in this policy is intended to remove or restrict your rights under applicable UK consumer law.

5. Australian Customers

Australian customers have rights under the Australian Consumer Law (ACL).

Where Australian Consumer Law applies, products must meet applicable consumer guarantees. Depending on the circumstances, a customer may be entitled to a repair, replacement, refund or other remedy.

Our voluntary return policy does not replace or restrict Australian Consumer Law rights.

6. United States Customers

Customers in the United States may have rights under applicable federal and state consumer-protection laws.

Where MyPetscare is unable to fulfil an order within the timeframe represented at checkout or otherwise applicable under law, we will provide the customer with the options and refunds required by applicable law.

Nothing in this policy limits rights that cannot legally be waived.

7. Canadian Customers

Consumer protection requirements can vary by province and territory in Canada.

MyPetscare will comply with applicable Canadian federal, provincial and territorial consumer-protection requirements.

Nothing in this policy is intended to exclude or restrict rights that cannot legally be excluded.

8. How to Request a Return

Before sending anything back, please contact:

Email: support@digitexindia.shop

Use the subject line:

Return Request – Order #[Order Number]

Please include:

  • Full name

  • Order number

  • Product name

  • Reason for return

  • Photographs where relevant

  • Preferred remedy, such as refund or replacement

Please do not send products to the return address shown on your shipping label unless MyPetscare has first provided or confirmed the return instructions.

9. Return Shipping

For a voluntary change-of-mind return, the customer is generally responsible for return shipping unless otherwise stated on the product page or required by applicable law.

If the product is defective, damaged, incorrect or otherwise covered by a legal guarantee, MyPetscare will handle return shipping or reimbursement as required by applicable law and the circumstances of the claim.

10. Refund Processing

Once your return has been received and reviewed, we will notify you whether the refund has been approved.

Approved refunds will normally be issued to the original payment method.

The time required for the funds to appear in your account may depend on your payment provider, bank or card issuer.

Where applicable law requires a particular refund deadline, MyPetscare will comply with that deadline.

11. Partial Refunds

A partial refund may be considered where:

  • Only part of an order is returned.

  • A product has been used or damaged beyond what is reasonably necessary to inspect it, where applicable law permits a deduction.

  • The customer agrees to retain a product with a minor issue.

  • Applicable law permits a reduction in the refund amount.

We will not make deductions where doing so would unlawfully reduce a consumer's statutory rights.

12. Refunds for Cancelled or Unfulfilled Orders

If MyPetscare cancels an order because the product is unavailable, cannot reasonably be supplied, or cannot be shipped within the applicable promised or legally required timeframe, we will provide the refund or other remedy required by applicable law.

13. Exchanges

We may offer exchanges for eligible products where practical.

An exchange is subject to product availability. Where an exchange is unavailable, we may provide another appropriate remedy, including a refund, where required.

14. Order Issues and Lost Packages

If your order appears to be lost, stolen or significantly delayed, contact us at support@digitexindia.shop


We will work with the relevant carrier and fulfillment provider to investigate the shipment.

Your statutory rights remain unaffected.

15. No Waiver of Consumer Rights

Nothing in this policy excludes, restricts or attempts to contract out of any consumer guarantee, statutory warranty, cancellation right, refund right or other legal protection that cannot lawfully be excluded.

If the law of your country, state, province or territory gives you greater rights than those stated in this policy, those legal rights will apply.

16. Contact Us

For return or refund questions:-

MyPetscare

Legal Business Name: DigitexIndia
Registered Address: Badlapur, Dist€: Thane, Maharashtra, India
Email: support@digitexindia.shop
Website: https://mypetscare.store

Please keep your order confirmation until your return or refund has been completed.